PhotoLogix Refund Policy

Effective date: DRAFT, not yet in effect · Version 0.1

Free trial

New accounts get one 24-hour free trial (up to 50 photos). Cancel any time during the trial in Settings → Manage billing and you will not be charged.

Monthly subscription

PhotoLogix is $24.99 per month, billed in advance. You can cancel anytime; you keep access until the end of the month you already paid for, and you will not be charged again.

Monthly fees are non-refundable, including for partly used months, except:

• Charged after canceling: if you canceled before a renewal and were still charged, we refund that charge in full.
• Forgot to cancel the trial: if your first charge after the trial was made and you have uploaded no photos since the trial ended, email us within 7 days of that charge for a full refund.
• Our outage: if PhotoLogix is unavailable for more than 72 hours in a row through our fault, we credit or refund the affected days on request.
• Where the law requires it.

How to ask

Email support@photologix.ai from your account email with your 6-digit account number (shown in Settings). Approved refunds go back to the original card through Stripe and usually appear within 5 to 10 business days.

Chargebacks

Please contact us before disputing a charge with your bank; most issues are faster to fix directly. Accounts with an open chargeback may be paused until it is resolved.

PhotoLogix, Aurelian Trade LLC · support@photologix.ai